Meilong road in the Mr. Feng, just married soon, just hang wall caught 40 inch frame plummeted down,

hit on the bed, the bed is broken up, both degrees, and are not lucky, and wedding photography company

diplomacy on fruit, complaint to luwan district disappear is protected appoint for settlement.

On June 29, 2009, disappear is protected appoint to luwan district consumer complaints reflect Mr Feng: its in October 2008 spent 7800 yuan in a wedding photography company took a set of photography, this year at the end of April, the formal wedding before, will preparation good photo frame on the wall; Of the end of may, wedding for possible; Until June 28 night, the little both the husband and wife, something happened to come home late, get home at about 12:30 about, is ready to rest when, suddenly heard a new room has hit objects fall, in a look, let consumer teeters on the new room 40 inches found bed frame because of its oil painting on the back of the screw fall off, cause the whole picture frames fell, the bed is damaged, surprise remaining, feel it, and fear, and if the normal rest, then, the midnight breathtaking scene and will be how? According to 40 inch frame weight and hit the cracks in the produce of berth judgment, hard to avoid hit medium sleeping of consumers, apparently that's desperately of things, the consumer more think more feeling angry, the requirements for studio.

Area disappear is protected appoint complaints with the studio immediately contact, studio says, do the frame for many years, has never had drop phenomenon, but the studio will strengthen management, to frame the commission for the unit reflect the situation, serious processing; At the same time studio also said, picture frames fell, do not exclude consumers in the installation process of the accident happened. The restoration of the proposed to consumer demand can accept picture frame, the proposed other compensation claims remain to be discussed.

Area disappear is protected appoint points out, the Shanghai consumer rights and interests protection regulations specified in article 7: consumers in the purchase or use of a commodity or receiving a service, have the safety of life and property damage right; The provisions of article 17: business operator shall guarantee that the goods, services, facilities and places the protection of consumer with the safety of person and property requirements. Operators to may endanger the safety of person and property goods, services, facilities and places the consumer, it shall make a real instructions and clear warning explaining and indicating correct use of a commodity, facilities and places or accept service method and prevent harm occurred method.

The coordination, studio agreed to consumers repair photo frame, and one-time compensation consumer 2000 yuan, consumers to accept.

Area disappear is protected appoint warn customer, accept wedding photography has special significance to service, should pay attention to the quality of products by processing, for safety, should be checked more and more control, to avoid giving you the unnecessary damage. At the same time, also warned the studio to provide consumers with wedding photography service should be set up "safety first" service concept, and constantly improve their service quality.